Privacy Policy
Effective Date: 12 December, 2025
El-Roi Medical Centre (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, services, or facilities.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, residential address
Health Information: Medical history, test results, appointment details (where applicable)
Website Information: IP address, browser type, and pages visited for website improvement
Contact Form Information: Details provided when you contact or book an appointment online
We only collect information that is necessary to provide safe, effective, and professional healthcare services.
2. How We Use Your Information
Your information is used to:
Provide medical care and related services
Respond to enquiries and appointment requests
Improve our healthcare services and patient experience
Communicate important updates or health-related information
Meet legal, regulatory, and professional obligations
We do not sell, rent, or trade your personal data to third parties.
3. Data Protection & Legal Compliance
El-Roi Medical Centre complies with the Data Protection Act No. 3 of 2021 of the Laws of Zambia (DPA).
We ensure that:
Personal data is collected lawfully and fairly
Data is used only for its intended purpose
Information is accurate, secure, and kept confidential
Access to sensitive medical data is restricted to authorized personnel only
Our systems and processes are designed to meet recognized local and international data protection standards.
4. Data Security
We take appropriate technical and organizational measures to protect your data against:
Unauthorized access
Loss, misuse, or disclosure
Alteration or destruction
This includes secure systems, controlled access, and trained personnel who adhere to strict confidentiality obligations.
5. Sharing of Information
Your information may only be shared:
With authorized healthcare professionals involved in your care
Where required by law or regulatory authorities
With service providers who assist us under strict confidentiality agreements
We will never share your information without a lawful basis.
6. Your Rights
Under the Data Protection Act, you have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion where legally permissible
Withdraw consent where applicable
Lodge a complaint regarding data misuse
Requests can be made using the contact details below.
7. Cookies & Website Use
Our website may use cookies to improve functionality and user experience. You may adjust your browser settings to decline cookies if you prefer.
8. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact us:
Address:
Subdivision C of Farm 3380,
Chibuluma, Copperbelt, Zambia
Email:
info@el-roimedicalcenter.com
complaints@el-roimedicalcenter.com
Phone:
+260 979 854 205
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Updates will be posted on this page.